Question 1

Do I need a license or insurance?

Accepted Answer

The Malaysia Law states that any electric bicycle with operating pedals, limited to 25kmph and with 250w of power (or less) is classified as a bicycle.
 
While you can legally ride an electric bicycle anywhere standard bicycles can be riden, each state is responsible for the laws governing the use and operation of electric bicycles.
 
Since the laws vary from state to state, please check with your local state of government or local authorities.
 
If you are unfamiliar with local electric bicycle laws, consider this:
• Police don't normally know the specific laws pertaining to electric bicycles.
• Police often expect electric bicycle and scooter riders to wear a bicycle helmet.
• Most electric bicycles look like ordinary bicycles to the casual observer.

Question 2

Do you provide delivery services?

Accepted Answer

We do provide FREE DELIVERY Services within Klang Valley.
 
For other state, there will be delivery charges subjecting to area.

Question 3

Do you have instalment plan?

Accepted Answer

Yes we do!
We provide 6 - 24 months instalment plan for Credit Card & Debit Card(Atome app).

Credit card:
- Any instalment plan within 6 - 12 months is 0% interest rate. 
- Any instalment plan within 24 months additional 3% surcharge.
Bank instalment options: AEON Credit Services, Alliance Bank, Affin Bank, Ambank, HSBC Bank, Maybank, Public Bank, RHB Bank, UOB Bank, BSN, Standard Chartered,  OCBC.
 
Debit card:
- You will require to download the App called Atome through your Play store or App store.
- Register and fill in your details in the app.
- Check the credit limit given that is provided by Atome and you can purchase the model that you are interested from us. New users (RM1500 credit limit).
- Instalment plan for Atome can go up to 6 months. Instalment plan within 3 months is 0% interest rate.

Feel free to contact us at 016-2088738 whatsapp for further enquiries.

Question 4

Do you provide any Warranty coverage?

Accepted Answer

Yes we do!

We provides all our customers with 1 year limited warranty on the electric scooter/electric bike/electric bicycle including coverage on the battery, controller and motor subject to terms and conditions.

Question 5

How long does It take to charge the battery?

Accepted Answer

Battery charging times varies between manufacturers, models, battery types and capacity. There is a formula that allows you to averagely gauge the amount needed.
 
Battery (Ah) / Charging current (A)= Charging time of battery (T)
Ah / A = T
 
eg. 10Ah / 2A = 5 hours

Question 6

Can I ride Electric Bicycle or  Scooter under the rain?

Accepted Answer

For the most part, every product we sell is water and weatherproof. But this does not mean they're water-tight! If you submerge any of these products in water, it will seep into the openings and likely cause damage. These products are fine in light rain or damp riding conditions.

But during heavy down pours, we recommend pulling over and waiting for the weather to subside. If you plan on riding under the rain on a regular basis, we recommend taking extra steps to further waterproof your electric mobility. This includes ensuring all electrical connections are wrapped & sealed. All connectors and exposed openings are sealed with clear silicone. Please seek professionals to do so.

Question 7

What type of battery are you using?

Accepted Answer

All of our electric mobilities are using Lithium Ion Battery.

Lithium Ion (Li-Ion) - Lithium Ion batteries are the highest quality batteries available in today's market. Although they cost the most money (upfront), they have the longest life and the lowest weight. Because they last 3-4 times longer than cheaper battery types, the higher cost will be negated over time.

Question 8

What is the life span of Li-ion battery?

Accepted Answer

Battery life will vary depending on how well you maintain it.
 
Typically, Lithium Ion (Li-Ion) batteries last the longest - anywhere from 700-1000+ charges.

To extend the life of your battery, charge the battery regularly and promptly after each use. If you store your bicycle or scooter for prolonged periods of time, both the batteries and charger should be stored at temperatures above freezing and recharged every 4-6 weeks. The longer a battery sits uncharged, the faster the life will be reduced.